Enhancing Documentation
of e-Health Records (EHR)
HospiHive
What’s the issue with the existing medical records systems used by hospitals?
PROBLEM STATEMENT
In the current healthcare system, the lack of efficient and secure methods for sharing patient data among hospitals leads to fragmented care, delayed treatments, and increased medical errors. Patients often undergo repetitive tests and procedures because their medical histories are not readily accessible to all healthcare providers involved in their care. This not only results in higher healthcare costs but also compromises patient safety and outcomes. Also, the applications available nowadays can be quite daunting to people who aren't tech-savvy.
Objective: Develop a secure medical app for seamless hospital data exchange. It ensures real-time access to patient records while protecting privacy with encryption and compliance for people from all walks of life.
First, lets take a deeper look at the state of current medical records system?!!
User Research
From the preliminary research conducted on the market for medical records applications, I've found ABHA to be the biggest competitor and with discovering the push from Indian government for ABHA application in both rural and urban areas we might be looking at it trying to takeover a bigger chunk of the market share. So then, I've further narrowed down the research to find the areas where ABHA is lacking.
ABHA is a personal health record mobile app that allows you to create your own health account, called the Ayushman Bharat Digital Health Account. This centralized and secured account stores all your health records, like prescriptions, lab reports, discharge summaries, etc. in one place.
So, lets look at how was the preliminary rollout of ABHA in India?
DISCOVERY RESEARCH
I have scoured through various published research articles on the release and usage of the ABHA application, the infographics below shows notable data collected about their preliminary rollout.
We can see that the preliminary rollout and onboarding can be deemed a huge success, however this doesn't paint the full picture of the usage of ABHA app amongst people.
A deep dive into the active users?
DISCOVERY RESEARCH
However taking a closer look at the data related to "Daily Active Users", it shows that the app is lacking in several places, as shown down below.
From the research above, we can tell that even though ABHA seemed liked a successful venture at the beginning that might not be the entire story. There are quite a few jarring issues with ABHA which might affect them in the long run. From all this, I have deduced the primary pain points that needs to be addressed and how we might come over this.
What are the pain points?
PAIN POINTS
Designing the solution
Now onto the design element!
DESIGNING
From the user research I did for the work, I have presented below how I've interpreted them and came up with possible a solution.
So, How do we breakdown the solution?
BASIC INFORMATION
"Clean UI" mobile app
Securely view and download your medical reports and scans and grant accesses anytime, anywhere with this new look with out all the clutter.
"Handy" Kiosk
Easily access and download your medical reports, scans, and health records with just a few taps.
First let's look at the mobile application?
MOBILE APPLICATION
Here we have the "Home Screen"
with options to check recent documents, nearby facilities, your profile and much more.
One of the main highlights of this idea is the chatbot which can be used to retrieve documents, grant access, etc by all users especially the elderly.
Here's an example of how to grant access of your medical data to a particular doctor for a specified time period. The process is shown in both English and Native language (Tamil) with a select few still mockups and motion design graphics.
And here we have a motion design graphic of it
with the entire conversation in English.
And the same conversation in Tamil as well!
Now let's look at the Kiosk application?
KIOSK APPLICATION
With a dynamic "Home Screen"
to check recent documents, nearby facilities, your profile and much more similar to the mobile application.
One of the main highlights of the kiosk is to have an option for people who do not have access to electricity/ mobile or internet, with features similar to the mobile application like the chatbot which can be used to retrieve documents, grant access, etc by all users especially the elderly.
Here's an example of how to retrieve a CT scan file from the server. The process is shown with a motion design graphics.
What did I learn? and Future steps?
FINAL THOUGHTS
The HospiHive concept and app simplify access to medical records by offering a secure, user-friendly interface for viewing and downloading reports and scans. By enabling instant access to reports, scans, and personal health history, this system reduces dependency on hospital staff, improves patient autonomy, and enhances data transparency. Users who tested the prototypes praised its speed and ease—“I got my CT scan report in minutes” and “Even my father could use it without help.” The system empowers patients with control over their health data while reducing reliance on hospital staff. “No more asking at the counter—everything I needed was just a tap away.” This project proves that thoughtful, accessible technology can make healthcare more efficient, inclusive, and truly patient-centered.
Even with the few setbacks with capturing the needs of different types of users or coming with "straight forward, no nonsense" designs as medical field is known for prioritizing practicality over aesthetics, this in turn became an opportunity for me to learn in depth about these scenario which reflects the real world.
